Management skills
Most
people have trouble managing themselves. Few can manage others. This
course shows how to manage your staff, leading to greater reward and
success both personally and collectively.
It’s up to you because it’s down to you!
SM1 Taking responsibility
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Is it just about pulling rank?
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Isn’t being assertive a mild form of bullying?
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Firm but fair. What does it really mean?
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Isn’t it natural to have favourites?
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What if someone’s pushing their luck?
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Are disciplinary procedures a last resort?
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Is dismissal seen as failure?
SM2 The simple art of delegation
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Is delegation just an excuse for being lazy?
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Would it be quicker to do it yourself?
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What if you meet resistance?
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What is the 4-step solution?
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Is delegation useful as a training tool?
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Why not delegate everything?
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What shouldn’t we delegate?
SM3 Follow the leader
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Do we still practice ‘do as I say’?
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Can a manager be both effective and popular?
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What are good leadership qualities?
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Is it best to think ‘team’ or ‘group of individuals’?
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What if we become ‘piggy in the middle’?
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Is ‘by the book’ always best?
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How important is setting an example?
We run interactive and fun training sessions to cover the
multitude of skills needed for staff to be effective in a busy working
environment: Each
‘pack’ contains three modules, but you can swap these to suit your
needs.
For
complete flexibility, either choose a complete pack, or design your own
half-day sessions.
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