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Our
interactive 'mix and match' training sessions cover the
multitude of skills needed for staff to be effective in
a busy working environment. Each ‘pack’ contains three
modules, but you can swap these to suit your needs.
For complete
flexibility, either choose a complete pack or design
your own sessions.
See our
modular packs...
Sales
pack
Presentation
pack
Team building
pack
People
pack
Organisational
pack
Management
pack
Business
principles
pack
Service
pack
... and workshops:
Plain English business writing skills
Advocacy and
influencing skills
Alcohol awareness
Accounting for small businesses
...and Team Development games:
Treasure Seekers & Forest of Time |
Management
skills
It’s up to you because it’s down to you!
Most people have
trouble managing themselves. Few can manage others. This
course shows how to manage your staff, leading to
greater reward and success both personally and
collectively.
Taking responsibility
- Is it just about pulling
rank?
- Isn’t being assertive a mild
form of bullying?
- Firm but fair. What does it
really mean?
- Isn’t it natural to have
favourites?
- What if someone’s pushing
their luck?
- Are disciplinary procedures a
last resort?
- Is dismissal seen as failure?
The simple art of delegation
- Is delegation just an excuse
for being lazy?
- Would it be quicker to do it
yourself?
- What if you meet resistance?
- What is the 4-step solution?
- Is delegation useful as a
training tool?
- Why not delegate everything?
- What shouldn’t we delegate?
Follow the leader
- Do we still practice ‘do as I
say’?
- Can a manager be both
effective and popular?
- What are good leadership
qualities?
- Is it best to think ‘team’ or
‘group of individuals’?
- What if we become ‘piggy in
the middle’?
- Is ‘by the book’ always best?
- How important is setting an
example?
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