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Our
interactive 'mix and match' training sessions cover the
multitude of skills needed for staff to be effective in
a busy working environment. Each ‘pack’ contains three
modules, but you can swap these to suit your needs.
For complete
flexibility, either choose a complete pack or design
your own sessions.
See our
modular packs...
Sales
pack
Presentation
pack
Team building
pack
People
pack
Organisational
pack
Management
pack
Business
principles
pack
Service
pack
... and workshops:
Plain English business writing skills
Advocacy and
influencing skills
Alcohol awareness
Accounting for small businesses
...and Team Development games:
Treasure Seekers & Forest of Time
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Service skills
Better, faster and
with feeling!
Many
organisations get most things right, but let themselves
down by providing a poor service - and bad news can
travel fast. This course helps to improve efficiency and
cooperation by revealing better methods of service and
communication.
The lost art of communication
- Is it an art, or a science?
- How important is having a
system?
- How can we avoid
misunderstandings?
- Can we take any communication
at face value?
- How do we read between the
lines?
- How can we reason with an
unreasonable person?
- How can we turn a disaster
into a success?
The lost art of co-operation
- Why can ‘no man be an
island’?
- Is there more to it than
mutual back scratching?
- What is ‘good will’ and how
can we build it?
- What should we do when we
need a favour?
- Should we have to go beyond
the call of duty?
- What can we do if someone
takes liberties?
- What can we learn from other
people?
How to be more efficient
without really trying
- Are some people just born
more efficient?
- What does it say about us if
we’re not?
- Is it just about being
organised?
- How important is my attitude?
- What part does indecision
play?
- How important is a routine?
- What if the system’s at
fault?
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